What’s your cancellation policy?
Please refer to Clause 4 in the Booking Terms and Conditions on our website.
When will I receive more information about my booking and the event, in general?
Our Melbourne Cup Carnival Travel & Experiences Customer Relations team will be in touch with your package itinerary closer to the Spring Racing Carnival.
When do tickets go on sale?
Melbourne Cup Carnival tickets are currently available as part of our Melbourne Cup Carnival Travel & Experiences packages, inclusive of accommodation through Melbourne Cup Carnival Travel & Experiences.
When will I get my tickets?
Tickets will be distributed closer to the Melbourne Cup Carnival. You will receive further information alongside your itinerary.
Can I purchase new/additional tickets via Melbourne Cup Carnival Travel & Experiences?
Yes. We will happily assist you should you wish to purchase new / additional tickets to your existing order with Melbourne Cup Carnival Travel & Experiences. Please contact [email protected] with any requests.
Can I swap my allocated tickets?
This is something that our team can look into for you. Please contact [email protected] with any requests.
Can I cancel my tickets for a refund?
Please refer to Clause 4 in the Booking Terms and Conditions on our website.
I don’t have a smartphone. How can I access my tickets via Ticketmaster account?
Please let us know this upon booking and our team will investigate a solution for you.
I now need a wheelchair/accessible seat – how can I arrange this?
Please advise of your requirement for wheelchair/accessible seating and we will happily assist you with your booking.
Can I buy only tickets from Melbourne Cup Carnival Travel & Experiences?
Melbourne Cup Carnival Travel & Experiences sells packages that all include accommodation and tickets. Tickets cannot be purchased on their own.
Do Melbourne Cup Carnival Travel & Experiences packages include flights?
Melbourne Cup Carnival Travel & Experiences packages do not include flights. However, we would be more than happy assist with making flight arrangements for customers. If you would like our team's assistance with flights, please get in touch via [email protected].
Is Melbourne Cup Carnival Travel & Experiences the same as Victoria Racing Club?
Melbourne Cup Carnival Travel & Experiences is a proud partner of Victoria Racing Club and manage the official travel programme for the Melbourne Cup Carnival.
Hotel Pre-Authorisation
It is standard hotel policy to take a ""pre-authorisation"" of your credit card at check-in, to ensure you have enough funds to pay any incidental charges incurred. The amount will depend on your length of stay and vary between hotels. A pre-authorisation is a validity check of your credit card. This ""blocks"" an amount reducing your credit card limit. It is NOT a transaction charge and will not appear on your statement. Depending on your credit card bank’s set up, the pre-authorisation amount should typically drop off within 1-2 weeks.
What is the best way to get from the airport to my hotel?
There are several options available to get you into the city.
- Taxi
- Uber
- Skybus
Can I get a copy of my hotel booking confirmation?
Melbourne Cup Carnival Travel & Experiences is unable to provide hotel confirmation numbers for individual bookings until a couple of weeks out from the check-in date. The reason for this being that the rooms are held under a group booking and are not allocated to individual customers until closer to the arrival date. Once you have booked with us, your room is secured.
Can I add an extra night to by hotel booking?
Yes you can. The Melbourne Cup Carnival Travel & Experiences team will happily assist you with this request, please get in touch via [email protected].
I've booked additional nights with the hotel myself. Can I have the bookings linked?
Yes - if the room type is the same. Please send our team at [email protected] the booking confirmation that the hotel has provided you and we will add this to our accommodation notes. When we share our rooming list with the hotel, staff will see that the two bookings align and keep you in the same room, to avoid any mid-stay movements.
Can I leave a day earlier/arrive a day later from my hotel?
Yes. However, we will not be able to secure a refund for the reduction in number of nights with the hotel.
Can I check in earlier that the hotel’s check in time?
Yes. If your room is not available, the hotel can store your luggage and they will advise you when your room is ready.
Can I check out later than the hotel’s check out time?
You will need to request this directly with the hotel who will advise you if they can support your request.
Can I park my car at the hotel?
If you wish to add hotel car parking to your booking, please let us know. We will liaise with the hotel and request costs and availability.
Can I accrue hotel loyalty point with my booking?
Hotel loyalty members will not earn points for these packages; however, all other membership status benefits will be recognised by the hotel.
